In a blind transfer, the caller is sent directly to the boss without notification, whereas in a consultative transfer, the delegate first calls the boss to check whether he wants to accept the call. In the situation of a delegate and a boss, the boss might elect for calls to ring only the delegate first, allowing delegates to screen calls on behalf of the boss and transfer users if necessary.ĭelegates have the option to use a blind or consultative transfer to send the caller to a boss. ![]() Delegationīeing enabled for Enterprise Voice enables users to define delegates to answer calls on their behalf, but the delegate functionality is slightly different from team-call, where a group of people are rung on behalf of a user. The flexibility is the key component here because each user can configure settings individually to meet his own needs, and unlike with a traditional PBX, the changes require no effort from the administrator because the controls are part of Lync. These settings can also be configured based on working hours defined in Microsoft Office Outlook so that forwarding or simultaneous ringing occurs only during business hours. If a user works remotely-even for just a day-at a phone number not published in Active Directory, the user can configure Lync Server to forward calls to or simultaneously ring that number. Furthermore, if the user doesn’t answer any of these options, the call can be forwarded after a user-specified timeout, either to voice mail such as Microsoft Exchange Unified Messaging or until it rings an additional number.Įndpoints automatically use phone numbers published to Active Directory as options for the users, but individuals can add additional mobile or home phone numbers if necessary. When an incoming call is received, users can have it ring their work number, mobile number, or home number, or simultaneously ring a combination of any of them. Enterprise Voice users can control exactly what actions occur when an incoming phone call is received, such as ringing for a specified amount of time before being forwarded to an alternative number or to voice mail. Call ForwardingĬall forwarding settings are available to Enterprise Voice users, and they give some flexibility not found in traditional PBX systems. Voice services are a large component of Lync Server and include some of the features mentioned in the following sections. Some vendors also provide standalone IP phones that can log in to Lync Server directly through the Lync Phone Edition application. These devices, which are designed to be plug-and-play, require no drivers and provide a high-quality experience to the end user. It is possible to join a Lync meeting without Lync installed.An Enterprise Voice user has a wide array of endpoint choices from vendors that Microsoft has certified to use with Lync such as USB and Bluetooth handsets or headsets. If you want to ignore the call, choose "Ignore". To answer a call, click anywhere on the image. When someone calls you, a notification window will pop up on your screen. This will automatically call the receiver. Put the mouse pointer over the contact you want to call and select phone or video camera icon. How to call and receive phone and video call Here you can change the conversation to a phone or video call, share content (screen, Word document, image, and so on) or invite more people into the conversation. You can drag and drop your contacts to the group.ĭouble click on the person you want to chat with and the chat window will emerge.Įnter your message in the text field and press Enter. You can also create groups if you for instance wish to use one group for your department and one for a project (select "Create a New Group" and enter a name for the group). You can also search for contacts by selecting "Add a Contact" icon. Search for contacts in the search box, right-click the name and select "Add to Contact List" ![]() If you have opened Lync once, you will automatically be signed in the next time you start your computer (this can be changed under Tools - Options - Personal - "Automatically start Lync When I log on two Windows") If you have not used Lync before, you'll find it in the Start menu by typing "Lync" in the search field. Installation: All BI employees have access to Lync and you do not need to install the application. ![]() Such equipment can also be borrowed by the IT helpdesk. Most of BI's computers have the necessary equipment. Up to 250 people can join a Lync meeting.Įquipment needed: For a phone call you need a microphone and a speaker, and for a video call you need a microphone, a speaker and a video camera. ![]() Application: instant messaging, phone calls and video meetings internally at BI, and with others who have Lync installed.
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